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Shipping & Delivery

Do you offer free shipping? Yes! We offer free shipping on all orders 

How long does shipping take? Orders are typically processed within 1-2 business days. Delivery within Pakistan takes 3-7 business days depending on your location.

Do you ship internationally? YES WE DO ON ADVANCE PAYMENTS

How can I track my order? Once your order ships, you'll receive an email with a tracking number. You can use this to track your package's journey to your doorstep.

What if my package is lost or damaged? If your package arrives damaged or goes missing, please contact us immediately aashluxe.ashop@gmail.com We'll send a replacement or provide a full refund.

Product Information

What ingredients are in your lavender or ROSE products? Our products feature premium natural lavender essential oils combined with nourishing ingredients. Each product listing includes a detailed ingredient list. All our products are carefully crafted for quality and relaxation.

Are your products safe for sensitive skin? Yes! Our lavender spa products are formulated to be gentle. However, we recommend doing a patch test first if you have very sensitive skin or allergies.

Are your products natural/organic? We use high-quality natural lavender essential oils in our products. While not certified organic, we prioritize natural ingredients and avoid harsh chemicals.

Can I customize gift sets? Currently, we offer pre-curated gift sets designed for maximum relaxation and luxury. If you have special requests for bulk or corporate orders, please contact us directly.

Ordering & Payment

What payment methods do you accept? We accept all major credit/debit cards, bank transfers, and cash on delivery (COD) for orders within KARACHI

Is it safe to order from your website? Absolutely! Our website uses SSL encryption to protect your personal and payment information. Your security is our top priority.

Do you offer gift wrapping? Yes! All our gift sets come beautifully packaged and ready to gift. No additional wrapping needed - we've taken care of the presentation for you.

Returns & Exchanges

What if I receive a damaged product? We're so sorry if this happens! Please email us photos of the damaged item within 48 hours of delivery, and we'll send a replacement immediately at no cost to you.

Gift Services

Can I include a gift message? Yes! During checkout, there's a section where you can add a personalized gift message. We'll include it with your order on a beautiful card.

Do you provide gift receipts without prices? Absolutely! All gifts are shipped with a gift receipt that doesn't show prices. Just let us know in the order notes that it's a gift.

Can I ship directly to the recipient? Yes! Simply enter the recipient's address as the shipping address during checkout. We'll make sure it arrives beautifully packaged and ready to delight them.

Customer Service

How can I contact customer service? We're here to help! Reach us at:

  • Email: ashluxe.shop@gmail.com
  • WhatsApp:+923213879327

We typically respond within 24 hours during business days.

Do you have a physical store? We're an online-only boutique, which allows us to offer you premium products at better prices. All orders are shipped directly to your door.

Do you offer wholesale or bulk orders? Yes! We offer special pricing for bulk orders, corporate gifts, and wedding favors. Please email us atashluxe.shop@gmail.com with your requirements for a custom quote.